Terms and Conditions
Tuition
Tuition is only available to persons who meet the following criteria:
Aged 17 or over
hold a valid UK provisional driving licence; and
legally entitled to drive in the UK.
Cancellation of lessons
If you wish to cancel a lesson a minimum of 48 hours prior notice should be given. If your instructor cancels a lesson without giving this minimum period of notice your instructor shall rearrange the lesson. Cancellations by you must be directly between you and your instructor.
If you do not give at least 48 hours’ notice of cancellation you will be charged for the lesson(s) concerned in full. Please note that in the event of you having booked your driving test, the Driver and Vehicle Standards Agency (DVSA) stipulates that you need to give three clear working days to cancel your test. This may mean that you may/will lose your DVSA test fee if your instructor says you are not ready for test within this three-day notice period.
Your Smart Pass instructor reserves the right to postpone lessons if they feel that the weather or road conditions are unsuitable or dangerous. Any lessons postponed by your Smart Pass instructor will be rescheduled at a mutually agreed upon time. Your Smart Pass instructor cannot be held responsible for any costs incurred as a result of having to postpone any lesson for any reason.
Timekeeping & Traffic delays
Our instructors cannot be held responsible for delays due to traffic delays
Any lesson start time that is running late, the pupil will be contacted by the instructor in advance (phone signal providing)
Where possible, our instructors will make up any lost time at the end of the current lesson or add to a future booking
Any loss of test fees, due to late arrival, are non-refundable by either Smart Pass Driving School, their Instructors or DVSA
Photographs and In-Car Training Videos
You agree to allow Smart Pass Automatic Driving School to post pictures of your driving test pass on our social media pages.
You also agree, to allow when requested and for training purposes only, for you to be videoed during your in-car training session/s with our instructor/s to assist them with further training towards their DVSA required Standard Checks. These Standard Checks are called at random by the DVSA for them to check that all driving instructors are adhering to the high standards of tuition set by the DVSA. These videos will be posted as “unlisted” on our “Driving Instructor Training Academy” YouTube site and are used solely by our Driving Instructor Trainers to assess and improve the standards of our driving instructor franchisee’s tutoring.